Tokens are not requests
A short prompt and a long document can have very different costs. Input, output and cache usage may have different rates.
GOOD TO KNOW
Clear answers before you connect.
Am I creating an account with a model provider?
No. Run7 offers independent sales, delivery and setup support. Model calls are handled by a service channel; this is not an official model provider service.
Why is the API endpoint different from this website?
run7.ai is our brand and guide website. Use the endpoint and usage portal provided privately with your delivery. Requests go directly to the service channel. Review its privacy policy and terms before use.
How do I configure tools such as Claude Code?
Protocols and endpoint formats vary by tool. OpenAI settings do not work with every client. Share your tool name and version, then follow verified instructions and back up your existing configuration.
How do credit, top-ups and refunds work?
Your quote and delivery confirm credit, currency, billing and refund terms. Top-ups are manual with no automatic renewal. API credit is not a withdrawable balance.
What should I include in a support request?
Include your tool version, model ID, error code, time and request ID. Hide keys and sensitive prompts. A 401 usually calls for checking the key; a 429 may indicate rate limits. Contact support for server errors.